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Hosted

Hosted2019-01-29T10:10:10+00:00

With the closure of the Openreach ISDN network scheduled for 2025 more and more businesses are starting to move towards fully hosted cloud based systems.

Faith Telecom

Over the horizon

Analysts believe there is scope for even more rapid growth of hosted IP telephony in the years to come and it is predicted that my name will become increasingly familiar in the modern business office.

2025

The closure of BT’s ISDN network in 2025 is focusing the mind of business customers, with the growth in fully hosted solutions overtaking SIP trunks during 2016.

81%

In a recent OFCOM survey, 81% of SME decision makers agreed that communications are fundamental to their business.

2.5m

The number of hosted IP telephony seats in the UK was 2.5 Million in September 2016 and this number is growing at over 10% year on year.

85%

Over three quarters of respondents expected adoption of cloud services by business users to rise from the 2016 figure of 8% during 2017.

What is hosted voice?

Hosted voice is a flexible, cost effective alternative to a traditional telephone system. Using the power of the cloud, hosted voice brings a rich feature set without the need for on-site hardware.

Hosted voice systems can give the flexibility that many traditional systems are unable to provide. As long as you have a stable broadband connection you can simply plug your handset in anywhere and start making calls from your virtual cloud based number.

Powered by EVE.

Eve is a complete, fully featured and flexible hosted voice solution. Eve is an intelligent cloud-based IP Telephony Service, providing the highest voice clarity on every call, everywhere. Eve is highly flexible, uniquely straightforward to use and always there.

What’s included

Features

My core allows you to make and receive calls, leave and access voicemail and provides music-on-hold, as well as hunt groups, so you can use me to support all of your business communications.

I protect my users from fraudulent activity such as hacking or excessive unauthorized call spends, through a number of measures including audits, password management and no dial through from voicemail.

Use my portal to choose the number you want, regardless of where your office is located, or if you would rather keep your existing numbers, that’s not a problem. I can move your current numbers to my network for you to use however you want.

My innovative collaboration functionality has been proven to revolutionise the way people work, replacing time consuming email trails with smart and swift interactions. Task lists are shared across groups and updated in real time, making it easy to track progress on projects.

Connect me to your IT systems, then I can check your calendar to see if you’re in a meeting, so I can automatically change your availability status and route calls to an alternative destination.

You can link all your sites together into one phone system, by either using one of my feature packages, or your existing phone system. You will benefit from free calls between them and I can configure inbound numbers to ring where you want them to.

My call centre functionality means that businesses that have a customer service offering, however big or small, will benefit from immediate visibility of call numbers, answer times, user availability and much more.

My hunt groups will make sure the right person always answers your call. My call queues play music and hold your callers when people are unavailable to answer the phone immediately, while my custom menus let you direct calls based on the department the caller wishes to contact.

I can make sure you record those all-important calls, no matter which device you use, then access them through my intuitive portal. The process is industry compliant and you can use my data centres to store calls safely and securely.

The Online Portal.

The eve portal is your gateway to controlling features to match your requirements. It is easy to navigate and designed to be highly intuitive.

The eve designers built the graphics and menus around essential customer requirements. With no complicated telephony jargon. The eve portal is accessible with any web browser. It allows you to control your whole telephone system from your computer.

Mobile App

You can benefit from increased productivity and save money by using the mobile app to access my features on the go, using your smartphone, or tablet.

Search your contacts, see who’s available, talk to and even instant message your colleagues, using my smart, easy to use interface.

You control where your calls ring, set your current availability or even set your future availability right from your mobile device without needing to log in to my portal.

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