Business quality calls. Lower costs. Anywhere you are
Faith Telecom
What is Inbound Call Management?
Inbound call management allows you to take control of incoming calls to ensure calls are answered quickly, efficiently and by people with the right skills to handle the call.
Whether it’s a brand new number or a take over from an existing supplier we provide inbound functionality on Non-Geographic numbers (0800, 0845, 0844, 0871) and geographic numbers. We can provide brand new numbers or take over existing numbers from other providers.
It gives you instant call management and control, is really easy to use via an online portal and can be used with any number, anywhere from any device.
Simply business continuity
No business benefits from downtime. In the event of a disaster calls can be instantly redirected to another site or number. It’s important you don’t underestimate the potential disruption that be caused to your business if such an event were to happen.
Improve customer service
Keep in touch with your customers by managing what happens to calls directly when you’re busy or closed. Divert calls during these busy times to another location or to a mobile and you’ll never miss a call again.
Access information about your incoming calls
Achieve online access to a full range of call routing features and management information to gain that competitive edge. For example customer service may want to know how many calls they are receiving and how many they are answering and missing. However, marketing might want to know how many enquiries their advertising is producing, whilst sales and operations will share an interest in understanding peak trading times to be able to refine staffing levels. Either way Inbound provides the perfect solution for each of these essential business requirements.
Faith Telecom
Why Inbound?
Create a Nationwide presence
Improving Business Continuity
Route calls to the correct site or department
Generate revenue from incoming calls
Monitor the effectiveness of marketing campaigns
Collate statistics on incoming call handling
Customers are more likely to phone you vs. your competitors
No need to install a new phone line
Calls can be delivered to your existing office phone number
Calls can be delivered to your mobile phone
You pay to receive the call not the customer