Contact Centre

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Faith Telecom

Elevate Customer Service with Omnichannel Contact Centre Solutions

Streamline, Simplify, Succeed

In a world where customer service is key, your contact centre needs to be fast, efficient, and easy to use. With omnichannel solutions, you can engage customers across multiple platforms – voice, chat, email, and social – all from one powerful system. 

Faith Telecom

Key Features That Boost Performance

All-in-One Communication
Manage calls, emails, and social messages from a single interface. Save time and keep interactions smooth and organized.
WhatsApp Integration
Talk to customers on the world's most popular messaging app. Every conversation is stored, ensuring you're always in the loop.
Microsoft 365 Sync
Bring your emails, calendars, and contacts into one place. Keep your team in sync and your productivity on track.
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Designed for Your Entire Team

Here’s why small business owners like you use Faithpayments.

Happy Customers, Happy Agents
Let customers connect their way – whether it’s by voice, email, or social media. Agents can easily view interaction history, delivering faster, personalized support.
Real-Time Supervisor Insights
Supervisors can monitor performance, track metrics, and ensure quality service at all times with real-time dashboards and reporting tools.
Seamless Team Collaboration
With integrated messaging and video conferencing, your team stays connected and gets answers fast, delivering quick resolutions for customers.

It’s all about the customer experience.

We’ve got your back!

Smart Routing
Smart Routing
Direct interactions using simple rules or custom skill-based workflows.
PCI Payments
PCI Payments
Ensure secure, PCI-compliant payments with support for over 28 payment providers
Screen Recording
Screen Recording
Monitor compliance, performance, and coaching with real-time contact recordings.
Webchat/Chatbot
Webchat/Chatbot
Allow customers to self-serve and transfer to an agent when necessary.
Call Recording
Call Recording
Record all your calls with support for voice analytics.
Speech Recognition
Speech Recognition
Automate trend and pattern recognition to enhance conversations.
WhatsApp Integration
WhatsApp Integration
Send and receive WhatsApp messages directly within the platform.
Callback Automation
Callback Automation
Enable queued or missed call automation for seamless customer follow-up.
Real-Time Agent Support
Real-Time Agent Support
Monitor live chats, offer guidance, or coach agents during conversations.
Response Templating
Response Templating
Save time with pre-set responses for frequently asked questions.
Reporting
Reporting
Track SLAs, seat utilisation, and more in real time with automated reports.

There’s to many features to list we’d be here all day

With so many powerful features, our platform has everything you need to elevate your customer service. Explore the possibilities and discover how it can transform your operations!

Ready to Boost Your Customer Service?

Omnichannel contact centre solutions make your team more efficient, your customers happier, and your business more competitive. It’s time to elevate your customer service experience! 

Get your free quote

Let's enhance the way your business communicates.

We're happy to answer any of your questions and help guide you through the process of upgrading your communications.

Best and latest technology
Built to your specific needs
24/7 support
5 star on google reviews
Free onsite staff training
What happens next?
We'll give you a call
We'll arrange a discovery meeting
We'll prepare a proposal

Schedule a Free Consultation

Contact Form Demo
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